If you have any questions or concerns throughout your treatment the nurses can be contacted on 0191 213 8213 option 1.
Our telephone line is open 8am to 4.30pm Monday to Friday. Outside of these hours, there is an on call doctor available to speak to in emergencies only
The on call doctor is not able to change clinic appointments or to answer general queries that are not urgent. These types of calls must be made during clinic opening hours.
We do our best to return your call as soon as possible but we are a very busy service so we may not always have someone available to speak with you immediately.
At very busy times we have to triage the calls and prioritise the most urgent calls. This means that less urgent calls may take up to 48 hours for us to respond.
If you are leaving a message for us to return your call please take note of the following:
State your full name and date of birth. It may be helpful to spell out unusual names.
Remember to leave your telephone number. We cannot return your call if you do not leave your telephone number in your message.
Speak slowly when stating your name and telephone number.
Please do not leave multiple messages about the same issue. We will usually get back to you within 24 hours. If you have not heard from us within 48 hours of your first call please try again.
If you are feeling unwell or bleeding in pregnancy and have not had a return call within 2 hours please call again.
If you are experiencing a medical emergency and need emergency care please attend your local Emergency Department or ring 999.
Alternatively, you may wish to contact the nurses via email at [email protected] though we suggest that you only use the email address for non-urgent queries.
Patient feedback
We welcome your opinions and feedback on areas you feel have gone well or suggestions you may have to help us improve our service.
If you have any problems during your treatment or are unhappy with the care you are receiving please contact the Senior Sister (Stacey Turnbull) on 0191 213 8213.
Fertility treatment is sometimes upsetting and frustrating particularly when things don’t go quite to plan or you don’t get the outcome you had hoped for.
Sometimes having a chat with us will help relieve some of the tension and frustrations you may be feeling. We are always willing to listen.
