If you want to raise your concerns with someone who is not involved in your care, you may wish to contact the Patient Advice and Liaison Service (PALS).
Patient Advice and Liaison Service (PALS)
PALS officers working in Newcastle Hospitals act independently to:
- Give confidential advice and support to patients, their families and carers
- Provide information on NHS services and any health related matters.
- Listen to your concerns, suggestions or queries about NHS services or treatment.
- Help to rapidly sort out any problems or concerns you may have on your behalf.
- Put you in touch with someone if you need help such as local and national support groups or agencies.
Contact
You can ask a member of staff to contact the service or use the details below:
Email the PALS team
Tel: 0800 032 0202
