We welcome your feedback - Newcastle Hospitals NHS Foundation Trust

However, if you have not had a good experience, we would like the opportunity to put things right as quickly as possible.

Let us know

Feedback is always welcomed and you can share your experience and views in a number of ways.

We guarantee that your care will not be compromised in any way if you want to raise a concern or complaint.

Tell the member of staff involved in your care

Any member of the team looking after you would be delighted to hear any positive feedback. Equally, if you are unhappy about anything at all, please do raise your concerns straightaway. This approach often resolves problems immediately.

NHS Friends and Family Test

You can complete the NHS Friends and Family Test by filling in the card given to you in hospital, using the kiosks in outpatients or by going online.

Complete the NHS Friends and Family Test

Leave a review

Post a comment on either NHS.uk or Care Opinion.

What if I have a concern?

We want to resolve any concerns you may have as quickly as possible and would encourage you in the first instance to:

Tell the staff involved in your care about any concerns you may have. In many cases, we can resolve things straight away.
Ask to speak to the person in charge of the department, ward or service.
Speak to the PALS team.
Contact our patient relations team.

Contact the patient experience team

Tel: 0191 223 1382
Email the patient experience team

We would encourage patients and their visitors to comment on any aspect of the care that they have received or tell us anything that would have made their visit a more pleasant experience.

You can also contact the patient experience team by completing the form below.

First name*
Last name*
Email address
Please provide an email address we can contact you on
Contactable telephone number
Please provide a telephone number we can contact you on
We sometimes publish anonymised comments on our website and social media.
- Please tick here if you do NOT want your comments to be used in this way.
Is your feedback in relation to a specific location?
Your feedback*
Please include as much detail as possible
Consent*
I have read, understood and agree to the terms outlined in the privacy policy.
I have read, understood and agree.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

If you would like to make a complaint

If you remain dissatisfied and would like to make a formal complaint, you can do this in writing or by email to the patient relations team.

Anyone who is receiving or has received care in Newcastle Hospitals or our community services can make a complaint. A complaint can be made by any patient or their representative.