The Maternity department at Newcastle Hospitals is undertaking an improvement project that asks colleagues:
“What matters to you?”
Working closely with the Institute for Health Improvement (IHI), a multi-disciplinary team within postnatal services are taking time with colleagues to have more meaningful conversations to understand and inspire change and service improvement.
Together they have begun to develop pastoral care and support between peers, the ward environment, changes in postnatal service provision and how they communicate with each other.
A number of new ways of working have now been introduced, including regular huddles.
You can hear more about this project with our new video:
Contact us
If you’d like to find out more about the What Matters to You Programme, you can access advice, support and tools on how to start and develop conversations with your teams by emailing:
