Annual surveys are carried out encouraging parent or carers or children and young people who have stayed in our hospitals to help us better understand where they believe we are doing well, and where we should be focusing our efforts to improve the experience.
The most recent children and young people survey took place during February and July 2019 looking at the experiences of your young patients who were admitted during November and December 2018.
Responses were received from 380 patients at Newcastle Hospitals focusing on the following areas:
- Going to hospital
- The hospital ward
- Hospital staff
- Facilities for parents and carers
- Pain management
- Operations and procedures
- Leaving hospital
- Overall
Rated ‘Better’
The Trust was rated better than others for:
- Sleep: for children and young people feeling it was quiet enough to sleep when needed in hospital
- Type of ward stayed on: for children spending most or all of their stay on a ward designed for children or adolescents, and not on an adult ward
- Able to ask questions: for children and young people saying they were able to ask staff questions
- Support when worried: for children and young people saying that hospital staff spoke with them when they were worried
- Parents and carers able to ask questions: for parents and carers saying they were able to ask staff questions about their child’s care
- Individual or special needs: for parents and carers saying staff knew how to care for their child’s individual or special needs
- Raise concerns: for parent and carers saying they would have felt comfortable telling staff if they had been unhappy with their child’s care
- Information for parents & carers before an operation or procedure: for parents and carers saying they were told what would be done before their child’s operation or procedure
- Answers to questions before an operation or procedure: for parents saying staff answered questions before their child’s operation or procedure in a way they could understand
- Being well looked after: for children and young people saying that they were looked after well in hospital
All other responses were rated as being ‘About the same’ as other trusts surveyed with the exception of:
Wi-Fi: for children and young people saying the hospital Wi-Fi was good enough to do what they wanted
This was rated as ‘Worse’.
You can read the full report on the Care Quality Commission website:
Care Quality Commission – Children and young patient survey results published 19 November 2019
