The Medicines Information service provides information and advice on medicines use to patients and staff.
We have a dedicated helpline for patients.
Who can use our service?
The service is available to Newcastle Hospitals patients and staff, and we also provide help with enquiries from other healthcare professionals regarding Newcastle Hospitals’ related medicines issues.
If you are a patient of the Newcastle Hospitals or a healthcare professional and have an enquiry regarding medication received from or recommended by the Trust, you can contact us at one of the numbers below.
Other members of the public should contact the 111 service.
Contact us
Patients:
Medicines Information Patient Helpline (for patients of the Trust): 0191 2823016
Monday to Friday 9:00am – 4:00pm
Healthcare Professionals:
Telephone enquiries: 0191 282 5398
email: [email protected]
Office hours:
Monday to Friday 9am – 5:00pm
For urgent enquires out of hours (Newcastle Hospitals’ staff only):
Contact the Emergency Duty Pharmacist via the Newcastle Hospitals’ switchboard 0191 2336161
For postal enquiries, please write to:
Medicines Information, Pharmacy Department, Royal Victoria Infirmary, Queen Victoria Road, Newcastle upon Tyne, NE1 4LP
Other contacts for members of the public
NHS111
NHS 111 is a national resource for members of the public to access help and advice on health-related matters and is not part of the Newcastle Hospitals’ Medicines Information Service.
Tel: 111 (24 hours)
Other contacts for healthcare professionals
Regional Medicines Information Service
The Regional Medicines Information Service is provided regionally and is not part of the Newcastle Hospitals’ Medicines Information Service.
For NHS Health Professionals Only (Northern and Yorkshire Region)
Tel: 0191 282 4631 (office hours only)
e-mail: [email protected]
Poisons Information Service
A national service, the Poisons Information Service is not part of the Newcastle Hospitals’ Medicines Information Service.
For NHS Health Professionals only
Tel: 0344 892 0111 (24 hours)
