If you feel that you need to request ambulance transport, patient transport service can be booked by you, your GP, hospital staff or a dedicated call centre.
Please speak to your family doctor at least seven days before your hospital appointment. You can also contact the relevant patient transport service provider to make your own booking.
Space on ambulances is limited. You can only be accompanied by a carer or relative if you have a specific medical need.
The number you need to call to book patient transport depends on where you live.
Book patient transport
Northumberland, Newcastle, Sunderland/Wearside, Gateshead, North Tyneside and South Tyneside
Contact the patient transport service contact centre on 0191 215 1515.
This line is open from Monday to Friday, 8am-6pm.
Teesside and Darlington
Book transport by telephoning Transport Information Service on 01642 263 122.
Durham Dales and East Durham
Telephone Travel Response Centre on 03000 269 9999.
North Durham
Contact your GP or the Travel Response Centre. This is dependent on the GP surgery.
If you are told you are not eligible for patient transport
If you have been told you’re not eligible and are concerned about this decision, please contact the Transport Information Service line operated by the North East Commissioning Support Unit on 01642 263123.
Once booked, if you need to re-arrange this transport please contact the relevant ambulance service as soon as possible.
If you need to cancel yourambulance booking you can contact 0300 111 0247.
